You guessed it, Frequently Asked Questions.

Do you offer corporate events or private rides for special occasions?

Absolutely! For groups of 6 or more you can reserve a special time and date for your group! We’ve done events for Dell, Nike, Alamo Drafthouse, Amazon, Google, and more! Send us an email to hello@yourbikergang.com with your group’s size and the date needed and we can see what we can do to make sure your guests and attendees have a blast at your event and on the road with us.

What is your reschedule/cancellation/refund policy?

For reservations made directly on YourBikerGang.com you can reschedule your ride up to 48 hours before the scheduled departure time. If you need to cancel, you can do this up to 48 hours before departure time and receive a full refund. Email us with the booking confirmation and the name the reservation was created under to tours@yourbikergang.com and we will do our best to make sure you get your preferred time. Same day rescheduling will require a 100% rebooking fee. If your reservation was made through a third party such as TripAdvisor, Get Your Guide, Expedia, Groupon, etc you will need to contact your original point of sale for their policies regarding rescheduling, cancellation, and refunds. You can read our policies here.

What if The weather is bad?

We are an outdoor activity so sometimes Mother Nature likes to put us to the test. One of our favorite things to do is ride though puddles so we do operate in light rain and provide complimentary ponchos because we won’t let a few sprinkles get in our way and our e-bikes can handle it. But if conditions arise that are unsafe to ride in: due to lightning, high winds, heavy rain, sleet, cats and dogs falling from the sky, etc your road captain will be in contact with you to let you know if there may be a delay in our start time or if we have to cancel. If we cancel you will have the option to either reschedule for a different time or receive a refund, your choice.

What is the weight capacity of your e-bike?

The total passenger weight allowed is 300 pounds per vehicle. This also applies to parents riding with their child under the KIDS RIDE FREE  policy, and the combined weight of parent and child must be 300lbs or less.

Can I bring my dog, cat, snake, bird, or llama?

We love animals and we take their safety seriously. We do not allow animals for any reason on our rides.

What do I need to bring?

This a fun and fast moving outdoor activity so you will want to wear comfortable clothes and closed-toe shoes. NO FLIP FLOPS! Bring your smartphone or camera along to capture the fun! Each e-bike has some space to carry a jacket or a small bag or purse but please leave larger items at home. We can also hold luggage at our clubhouse during your adventure if need be. Helmets and bottled water are provided so no need to bring your own!

Do I need a license for this?

Nope! These are e-bikes that have a maximum speed of 20MPH and do not require a license to operate but we do require anyone operating our e-bike to be at least 14 years of age. Parent/Guardian needs to accompany riders under the age of 16 and be available to sign waivers for all riders under the age of 18. No exceptions! If you can ride a bicycle you can definitely ride our e-bikes.

Can my kid come along on the ride?

We aren’t kidding when we say that we’re a family-friendly biker gang! Our biker gang rides are a blast with kids and we allow a parent to have their child (under the age of 14) ride as their passenger for FREE! The minimum height for a child to be a passenger is 48” (around 7 years old) and the combined weight of a child passenger and parent must be less than 300lbs. The parent must also be able to demonstrate the ability to safely operate our minibike with the added weight of a passenger. No children under the age of 16, even those 14 and older who are operating their own e-bike, can ride on our adventures unless accompanied by a parent/guardian on the adventure. You can read our policies here.

How long are the biker gang adventures?

Our adventures are approximately two hours long, including rider training. Be sure to arrive 15 minutes prior to your departure time for rider initiation and training.

What if I can’t make it on time?

We require our riders to  ARRIVE 15 MINUTES PRIOR TO YOUR RESERVATION TIME for rider training and initiation. If you cannot arrive 15 minutes prior to your reservation time you can reschedule your booking with prior notice of at least 48 hours of advance notice before the scheduled tour time and we will work to reschedule you based on tour availability. We do require our riders to go through a brief, fun and mandatory training and if you cannot arrive on time for that you will NOT BE ALLOWED TO RIDE and will forfeit your tickets. We will not hold up our rides because of traffic, sleeping in, couldn't get an Uber, was trapped under something heavy, or whatever excuse you're giving that you can't arrive on time. We've heard them all. Our adventures require our riders to follow our road captains instructions so if you can't arrive on time you're already not following instructions and that isn't cool. So be on time. It's like arriving late for a flight after they've closed the door. Again, DO NOT BE LATE, because you will forfeit your tickets and no refund or reschedule will be provided. You've been warned.

Where do your biker gang rides start and end from?

Our rides depart from the YourBikerGang.com Clubhouse for each city. This is also the return point.

Our Austin Clubhouse is located at 506 Walsh St, Austin TX 78731

Our Panama City Clubhouse is located at Papa Joe's Bayside - 4601 US-98, Panama City FL

Are your e-Bikes easy to operate?

You bet they are! If you can ride a bicycle you will have no problem operating our e-bike. We have riders ages 16 to 75 riding our e-bikes and having a blast! However, if you can’t or don’t know how to ride a bicycle, we may not be the experience for you. For health related questions we ask that you consult your physician for those answers.

Still have questions?

No worries. Text message us!
(512) 893-6833