We know memories are important that's why we love to take some free photos of your gang to have as a keepsake you'll cherish forever! Your complimentary souvenir photos are sent automatically sent to the email provided on the waiver you filled out from our photo provider Fotaflo and you'll usually receive them within an hour or so after your tour ends. Be sure to look for an email from email@example.com in your SPAM or JUNK folder if they are missing in your inbox.
Need help downloading them to your smartphone or computer? Click on the Need Help? button in your photo album for instructions & additional assistance.
If you still haven't received them or can't find them and it's been 24 hours since your tour ended please click here and fill out this form and our team of photo sleuths will do their best to locate your pictures promptly. Once found they will be sent to your contact email provided.
Because there can be delays in photos being sent due to unforeseen circumstances (like issues with the internet/email/server/sunspots/etc) please do not submit a missing picture form until 24 hours after your tour. Multiple form submissions or contacting us for status updates WILL DELAY our search so let our sleuths do their sleuthing as we really want you to have those photos.
If your complimentary souvenir photos cannot be located within 48 hours you will be contacted by a member of our team directly.
We do. You can fill out this form here and we'll take a look for your item. If we find it we'll contact you!
We know travel is hard and we feel your pain but we do require our riders to arrive 15 minutes prior to departure time and we will not provide refunds or reschedules for being late or missing your tour. For those flying in we do not recommend booking a tour that is scheduled on your arrival day until after you've landed, especially if a flight cancellation or a delay is possible (during peak travel times/dates), so please plan accordingly. Our regular schedule's reservations booked directly with us can be cancelled for a full refund or rescheduled up to 24 hours prior to departure.
Here's the real talk: Our tour is meant to be the funnest time on two wheels so we will not make other riders wait for those who arrive late as it ruins their fun. We've heard every excuse. Be on time, which is 15 minutes prior to departure time, or you will forfeit your ticket. Period.
For the chronically late, you know who you are, and we want you to understand this. We warned you before you booked, we warned you in the confirmation, and may have also warned you with a couple reminders. We are about having fun but being late isn't fun for us or those who have arrived on time. And what is on time? 15 minutes prior to departure is on time. So consider this an additional warning on being late. Call the Uber earlier. Set multiple alarms. Plan accordingly and you'll have a blast. Show up late and well...you know...don't be like this guy here...