We require our riders to ARRIVE 15 MINUTES PRIOR TO YOUR RESERVATION TIME for rider training and initiation. If you cannot arrive 15 minutes prior to your reservation time you can reschedule your booking with prior notice of at least 24 hours* of advance notice before the scheduled tour time and we will work to reschedule you based on tour availability. We do require our riders to go through a brief, fun and mandatory training and if you cannot arrive on time for that you will NOT BE ALLOWED TO RIDE and will forfeit your tickets. We will not hold up our rides because of traffic, sleeping in, couldn't get an Uber, was trapped under something heavy, or whatever excuse you're giving that you can't arrive on time. We've heard them all. Our adventures require our riders to follow our road captains instructions so if you can't arrive on time you're already not following instructions and that isn't cool. So be on time. It's like arriving late for a flight after they've closed the door. Again, DO NOT BE LATE, because you will forfeit your tickets and no refund or reschedule will be provided. You've been warned.
*Certain tours or experiences may have different cancellation or change policies, such as private parties, so be sure to read the policies when booking as well as your confirmation email.