For all of our regularly scheduled adventures: If it is greater than 48 hours before the originally scheduled departure time you can cancel for any reason and receive a FULL REFUND or change the date of your ride free of charge. If you are unable to cancel within 48 hours of your scheduled time there are no refunds or reschedules. You will need to book again. Rescheduling is subject to availability. Reschedules require 48 hours advance notice, and we will do our best to assist to get your preferred alternate time. We are unable to provide same day rescheduling and missing your departure time will result in the forfeiture of your tickets. This policy applies to the original booking and does not apply to changes or rescheduled times as additional changes will be at our discretion and additional charges may apply.
For Private Parties & Special Events: You can cancel a private party or special event reservation for a full refund up to 7 days prior to original departure time. Reschedule requests for private events within 7 days and greater than 48 hours of departure time are at the discretion of YourBikerGang.com and may result in additional charges. All other changes, requests, cancellations, or reschedules made with less than 48 hours will result in forfeiture of tickets or additional charges at the discretion of YourBikerGang.com.
THERE IS NO REFUND, VOUCHER, OR RESCHEDULE for arriving late and/or missing your departure time. It is up to you to arrive on time and on time means 15 MINUTES PRIOR TO DEPARTURE TIME. Traffic, couldn't get an Uber, woke up late, couldn't find parking and other excuses will not work on us. We've heard them all so don't bother. We know travel can be hard so we’ve made our refund/reschedule policies the most lenient in town, but we stick to it.
*Booking fees and/or the Last Minute Cancellation Insurance optional add-on, including those charged by third parties, may be non-refundable, and are not covered by this policy.
For those who need more flexibility we offer Last Minute Cancellation Insurance which is perfect for those who are worried about late flights, sleeping in, or flaky friends! Last Minute Cancellation Insurance allows you cancel for a refund* or reschedule your adventure up to 60 minutes prior to your adventure's scheduled departure time by texting 512-893-6833 or replying to your confirmation e-mail. Last Minute Cancellation Insurance must be purchased at time of booking. If you reschedule with less than 48 hours prior to your departure time, your Last Minute Cancellation Insurance will be considered fulfilled and no other changes or refunds will be provided.
*Refunds will be provided for the price of ticket purchased, any optional add-ons (such as Cover Your Butt), and applicable taxes. Last Minute Cancellation Insurance fees are non-refundable once the reservation is confirmed.
This is a bicycle tour so you need to be able to safely and confidently ride a bicycle. We use e-bikes but they work on the same principle as a bicycle. No refunds will be given if you cannot pass our rider test and safety training. You don't need to be a Tour de France rider but if you can't ride down the street in your neighborhood we ain't the adventure for you.
You MUST ARRIVE 15 MINUTES PRIOR TO YOUR RESERVATION TIME for rider training and initiation. You can reschedule your booking with PRIOR NOTICE of at least 48 hours* before the scheduled tour time and we will work to reschedule you based on tour availability. We do require our riders to go through a brief, fun and mandatory training and if you cannot arrive on time for that you will not be allowed to ride and you will forfeit your tickets. We will not hold up our rides because of traffic, sleeping in, couldn't get an Uber, was trapped under something heavy, or whatever excuse you're giving that you can't arrive on time. As we've said we have heard them all and we're saying it again here so you know we are not kidding. Our adventures require our riders to follow our road captains instructions so if you can't arrive on time you're already not following instructions and that isn't cool. So be on time. It's like arriving late for a flight after they've closed the door. Again, DO NOT BE LATE, because you will forfeit your tickets and no refund or reschedule will be provided. You've been warned.
*Private Parties and Special Events require prior notice of 7 days or greater before departure time for rescheduling. See refund policy above for more details.
Do you have a child under the age of 14 and they want to be part of the gang? A parent can have a child ride as their passenger for free if their child is UNDER the age of 14 and is at least 48″ tall, and the combined weight of parent and child DOES NOT EXCEED 300 pounds, and only one parent & child per e-bike.
Children age 14 and older can operate our e-bikes as long as a parent/guardian accompanies all riders under the age of 16 on the adventure and parent/guardian is available to sign waivers for all riders under the age of 18. No exceptions.
Our road captains take your safety seriously. They are always ready to ride, and we do ride in light rain and provide ponchos, however if the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, hurricanes, or if it is below 30 degrees (F) or above 120(F) on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe – we will “rain check” your reservation to another day (subject to availability) OR provide you a full refund, whichever you prefer. On days when there is a chance for unsafe weather conditions we will be monitoring the weather to make sure it is safe to ride. If we do decide it is necessary to cancel or delay the adventure, reservations will be notified via the booking info on file, so be sure to check your email and/or phone for updates from us. All adventures are considered a go unless we've contacted you otherwise ,so plan on showing up on time, having a fun, and a safe ride! We do understand that some may not want to ride if it's too hot for them or too cloudy or a little drizzly and we've got something just for those who want a little more control. If you book directly with us we have an option called Last Minute Cancellation Insurance that you can purchase as an add-on and cancel up to 60 minutes prior to departure for a reschedule or refund* of the ticket price.
*See our refund & last minute cancellation insurance policies above.
We love our pets and we know you do too so to keep them safe we do not allow pets or animals of any kind on our rides. There are NO exceptions to this policy as an animal's safety and well being is EXTREMELY important to us as well as rider safety.
Horseplay, offensive language, not following your road captain’s instructions, or being inebriated/under the influence will not be tolerated. Period. You will forfeit your ride and no refund will be provided. We aren’t kidding as we will stop the ride and remove not just the offending rider, but everyone in the offending rider's party. We’re a family-friendly biker gang and we want everyone to have the FUNNEST and safest time on the road. The person or persons who paid for the reservation is and will be responsible for any damage to our equipment done by those who are participating on their reservation and will be charged for the cost of the repair, labor, parts, and/or full replacement of damaged equipment at the sole discretion of YourBikerGang.com. If you or persons on your reservation are prone to making mistakes (you know who they are and that's why you never bring out Grandma's good china at Thanksgiving) we suggest purchasing Cover Your Butt equipment protection to prevent unexpected costs. If you follow the rules of the road, ride safely, and listen to your road captain's instructions you're going to have a blast.
Disclaimer: Ticket sales made through third-party agents or partners may have other terms & conditions in addition to the ones listed here. Please contact your original point-of-sale for their refund/cancellation policies.