For all of our activities and adventures: If it is greater than 48 hours before the originally scheduled departure time you can cancel for any reason and receive a FULL REFUND or change the date of your ride free of charge. If you are unable to cancel within 48 hours of your scheduled time there are no refunds or reschedules. You will need to book again. Rescheduling is subject to availability. Reschedules require 48 hours advance notice, and we will do our best to assist to get your preferred alternate time. We are unable to provide same day rescheduling and missing your departure time will result in the forfeiture of your tickets. This policy applies to the original booking and does not apply to changes or rescheduled times as additional changes will be at our discretion and additional charges may apply. For Rentals: Refunds will be given if notified of the cancellation of at least 48 hours prior to the originally scheduled departure time. *Booking fees and/or the Last Minute Cancellation Insurance optional add-on, including those charged by third parties, may be non-refundable, and are not covered by this policy.
We know travel can be hard so we’ve made our refund/reschedule policies the most lenient in town, but we stick to it.
You MUST ARRIVE 15 MINUTES PRIOR TO YOUR RESERVATION TIME for rider training and initiation. If you cannot arrive 15 minutes prior to your reservation time you can reschedule your booking with prior notice of at least 48 hours before the scheduled tour time and we will work to reschedule you based on tour availability. We do require our riders to go through a brief, fun and mandatory training and if you cannot arrive on time for that you will NOT BE ALLOWED TO RIDE and will forfeit your tickets. We will not hold up our rides because of traffic, sleeping in, couldn't get an Uber, was trapped under something heavy, or whatever excuse you're giving that you can't arrive on time. We've heard them all. Our adventures require our riders to follow our road captains instructions so if you can't arrive on time you're already not following instructions and that isn't cool. So be on time. It's like arriving late for a flight after they've closed the door. Again, DO NOT BE LATE, because you will forfeit your tickets and no refund or reschedule will be provided. You've been warned.
Do you have a child under the age of 14 and they want to be part of the gang? A parent can have a child ride as their passenger for free if their child is UNDER the age of 14 and is at least 48″ tall, and the combined weight of parent and child DOES NOT EXCEED 300 pounds, and only one parent & child per e-bike.
Children age 14 and older can operate our e-bikes as long as a parent/gaurdian accompanies all riders under the age of 16 on the adventure and parent/guardian is available to sign waivers for all riders under the age of 18. No exceptions.
Our road captains take your safety seriously. They are always ready to ride, and we do ride in light rain and provide ponchos, however if the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, hurricanes, or if it is below 30 degrees (F) or above 120(F) on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe – we will “rain check” your reservation to another day (subject to availability) OR provide you a full refund, whichever you prefer. On days when there is a chance for unsafe weather conditions we will be monitoring the weather to make sure it is safe to ride. If we do decide it is necessary to cancel or delay the adventure, reservations will be notified via the booking info on file, so be sure to check your email and/or phone for updates from us. All adventures are considered a go unless we've contacted you otherwise ,so plan on showing up on time, having a fun, and a safe ride! We do understand that some may not want to ride if it's too hot for them or too cloudy or a little drizzly and we've got something just for those who want a little more control. If you book directly with us we have an option called Last Minute Cancellation Insurance that you can purchase as an add-on and cancel up to 30 minutes prior to departure for a reschedule or refund* of the ticket price. *See our refund policy above.
We love our pets and we know you do too so to keep them safe we do not allow pets of any kind on our rides. There are NO exceptions to this policy.
Horseplay, offensive language, not following your road captain’s instructions, or being inebriated/under the influence will not be tolerated. Period. You will forfeit your ride and no refund will be provided. We aren’t kidding. We’re a family-friendly biker gang and we want everyone to have the FUNNEST and safest time on the road.
*Ticket sales made through third-party agents may have other terms & conditions in addition to the ones listed here. Please contact your original point-of-sale for their refund/cancellation policies.