For all of our activities and adventures: If it is greater than 48 hours before the originally scheduled departure time you can cancel for any reason and receive a FULL REFUND or change the date of your ride free of charge. If you are unable to cancel within 48 hours of your scheduled time there are no refunds or reschedules. You will need to book again. Rescheduling is subject to availability. Reschedules require 48 hours advance notice, and we will do our best to assist to get your preferred alternate time, but same-day rescheduling will require a 100% rebooking fee. This policy applies to the original booking and does not apply to changes or rescheduled times as additional changes will be at our discretion and additional charges may apply. For Rentals: Refunds will be given if notified of the cancellation of at least 48 hours prior to the originally scheduled departure time.
We know travel can be hard so we’ve made our refund/reschedule policies the most lenient in town, but we stick to it.
If you cannot make your tour time you can reschedule your tour with prior notice of at least 48 hours before the scheduled tour time and we will work to reschedule you based on tour availability. Arriving late and/or missing your tour time without proper prior notification will result in the forfeiture of your tickets and you will have to book a new tour.
Do you have a child under the age of 16 and they want to be part of the gang? You can ride up to two people on a minibike as long as the driver is 16 years of age or OLDER, your passenger is UNDER the age of 16 and is at least 48″ tall, and the combined weight of passenger and driver DOES NOT EXCEED 300 pounds. Driver must be provided and only one passenger per bike. No exceptions to this policy.
Our road captains take your safety seriously. They are always ready to ride, however if the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, hurricanes, or if it is below 30 degrees (F) or above 120(F) on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe – we will “rain check” your reservation to another day (subject to availability) OR provide you a full refund, whichever you prefer. Reservations will be notified via the booking info on file.
We love our pets and we know you do too so to keep them safe we do not allow pets of any kind on our rides. There are no exceptions to this policy.
Horseplay, offensive language, not following your road captain’s instructions, or being inebriated/under the influence will not be tolerated. Period. You will forfeit your ride and no refund will be provided. We aren’t kidding. We’re a family-friendly biker gang and we want everyone to have the FUNNEST and safest time on the road.
*Ticket sales made through third-party agents may have other terms & conditions in addition to the ones listed here. Please contact your original point-of-sale for their refund/cancellation policies.